If you have not received your order within the specified delivery time or if you received the shipping confirmation but have not yet received the delivery, please first check the shipping status. If you received a tracking number, you can check the delivery status on the website of the shipping service provider. Please also check whether the parcel was delivered in your neighborhood.
If you have not received a shipping confirmation or tracking information, or if your package still hasn't arrived, please contact us with your order number. We will initiate an investigation!
Please note that the investigation usually takes up to 7 business days, depending on the carrier. We will keep you updated on the status.