Orders
- How will I know if my order was completed successfully?
- What can I do if my order has arrived incomplete?
- What if I have received the wrong item?
- What if I received a faulty or damaged item?
- Why was my order not accepted or cancelled?
- Can I cancel my order?
Delivery & Shipping
- Shipping Information for Collection Releases and High-Demand Periods
- What happens if my order is returned to Pegador without being delivered to me?
- What should I do if I have not received my package?
- Are customs duties charged?
- Can I send my order to a Packstation in Germany?
- What if my package arrived damaged?
Returns & exchanges
- Is it possible to return my order after the return period has expired?
- What to do if I have received an incorrect refund?
- When will I get my refund?
- How do I get an additional 10% bonus?
- Can I return items that I purchased from another provider?
- I would like to exchange an item. Is that possible?
Payment
Customer account
Vouchers
Loyalty
- What happens when I enter my birthday?
- What happens if I pay in a different currency?
- Can I redeem my points without losing my tier?
- When will I be downgraded to a lower tier?
- Why don’t I receive points when paying with a gift card?
- What is this?